Home/Services/Google Business Profile
The listing most customers see before your website
Search for almost any local business and a panel appears with a map, opening hours, photos, reviews and a call button. That is your Google Business Profile, and for many customers it is the whole first impression.
Google Business Profile works on the highlighted part of the path: "They search" and "They look you over".
01 · What we do
The work, in plain terms.
Claimed, verified, complete
Categories, services, service area, hours, public holiday hours, booking or enquiry link and photos. Most profiles we see are half filled in.
True every day
Holiday hours set in advance, a phone number that is answered, a pin in the right place. A customer who drives to a closed door rarely comes back.
Fresh
New photos and short posts, so the profile shows a business that is open and cared for.
Reviews, done fairly
A simple way to invite every customer to leave a review, and replies that are polite and specific.
02 · Straight talk
What it will not do.
We will not buy reviews, write them for you, or ask only your happiest customers. Google's policy bans incentives and selective asking, and the ACCC says it is against the law for a business to create fake or misleading reviews. A handful of real reviews beats fifty suspicious ones.
03 · What you see
The numbers you get each month.
How many people saw the profile, called, asked for directions or clicked through to your website, plus new reviews.
Every figure comes with its source and its date. Your accounts stay in your name, so you can check any of it yourself.
04 · Questions
What owners ask us.
Is a Google Business Profile free?
Yes. Google does not charge for the profile. The cost is the time it takes to set it up properly and keep it current, which is the part we take on.
We work at customers' homes. Can we still have one?
Yes. A service-area business can list the areas it serves and hide its street address.
What do we do about an unfair review?
Reply calmly and factually, and report it to Google if it breaks their content policy. The ACCC also suggests responding to correct the record.
Start here
Where are you losing customers?
Ask for a business check. We follow the same path your customers take, from their search to your door, and show you in plain English where they drop off.